CK / CUSTOMER SUPPORT
Find model information, prepare a document request and follow the steps for equipment support.
Include the model, equipment configuration and a description of your question in an inquiry. Documentation and technical details are supplied after the relevant model is confirmed.
01 / MODEL & DOCUMENTS
Check the published product information below. For a manual or operating video, ask CK to confirm the correct version for your equipment and language.
Milk tea equipment
Tea extraction equipment
Coffee equipment
Water boiling equipment
Prepare the model and serial number from the nameplate, your country, preferred language and the document you need. Send these details through the contact entry below.
No public model manuals or operating videos are currently listed on this page. Document availability and version will be confirmed for your request.
02 / CLEANING & CARE
These are general preparation checks. The correct model manual determines the cleaning method, approved consumables and maintenance schedule.
Stop the machine and disconnect power as directed by its manual before cleaning. Follow the model instructions for hot surfaces, pressure and water connections.
Use only cleaning products and consumables approved for your exact model. Keep liquids away from electrical parts. Ask CK if the correct method or material is unclear.
After cleaning, complete the checks specified in the manual before reconnecting or restarting. Leave internal repairs and disassembly to authorized service personnel.
03 / REQUEST SUPPORT
Prepare the details below, contact CK or your supplier, then follow the agreed next step. Assessment, service availability and any costs depend on the model, location and confirmed terms.
Model, serial number, order number, country and city. Include your contact name and telephone number in the private support conversation.
Describe the symptom, when it started and any displayed error code. Prepare a clear nameplate photo and photos or a short video of the issue, only when safe to capture.
Send the prepared details using a contact entry below. Ask which checks are safe, whether parts or a local technician are needed, and confirm charges before arranging service.
Keep order details and personal contact information out of public website comments. Do not upload passwords, payment card details or unrelated personal documents.
04 / BEFORE YOU ORDER
Ask CK or your supplier to confirm the following in writing for the selected model and destination.
Warranty coverage and service commitments follow your confirmed order or supplier agreement. Contact support to review the terms that apply to your equipment.